Refund Policy

Thank you for choosing us for your necklace and Valentine's gifts. We strive to provide you with high-quality, carefully curated items that bring joy and satisfaction. Please read our refund policy carefully to understand your rights and obligations.

1. Necklace Products:

1.1 30-Day Return Policy: You have 30 calendar days from the date of purchase to return a necklace product for a refund.

1.2 Eligibility: To be eligible for a return, the necklace must be unused, in the same condition as when you received it, and in its original packaging. Personalized or customized necklaces may not be eligible for returns.

2. Valentine's Products:

2.1 14-Day Return Policy: Given the seasonal and time-sensitive nature of Valentine's products, we offer a 14-day return policy for these items.

2.2 Eligibility: To be eligible for a return, Valentine's products must be unused, in the same condition as when you received them, and in their original packaging. Personalized or customized Valentine's products may not be eligible for returns.

3. Refund Process:

3.1 Initiating a Return: To initiate a return, please contact our customer support team at [Insert Contact Information] within the specified return period. Provide your order number and details about the item you wish to return.

3.2 Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.

3.3 Refund Approval: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 working days.

4. Exceptions:

4.1 Non-Returnable Items: Certain items are non-returnable, including:

• Personalized or customized items.
• Items marked as final sale.
• Gift cards.

5. Contact Information:

5.1 Contact: If you have questions or concerns regarding our refund policy or need assistance with a return, please contact us at alexramin168@gmail.com

6. Changes to this Refund Policy:

6.1 Updates: We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Thank you for choosing us. We value your business and are committed to ensuring your satisfaction with our products. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.